This topic covers Empathy-Driven Research in Human-Centered Design–the first phase of the human-centered design process. It involves gathering insights into learners’ experiences, preferences, and pain points to inform the design of learning solutions.
Empathy is the ability to deeply understand and share the feelings, needs, and experiences of the people for whom you’re designing. It involves putting oneself in the users’ shoes to gain insights into their challenges, motivations, and desires, which then informs the design process. Empathy is essential because it helps designers move beyond assumptions, making it possible to create solutions that truly resonate with and address the real-life contexts and emotions of users. This approach leads to more meaningful, user-centered solutions that foster a genuine connection between product and user.